Tag Archives: lumia

Phones4U – Lacking Basic Knowledge

Hi All,

Logo for Phones4U

I spent over 90 minutes in the store in Leeds buying a Lumia 920 yesterday and wanted to blog about my experience. I hope that someone from Phones4U (or Nokia) read this in order to review their processes to ensure this kind of thing doesn’t continue to happen…

There’s been a lot of mis-information as to whether the Lumia 920 (sold “Sim-Free” by P4U) is locked to certain networks. Phones4U even put out a tweet confirming that even Sim-Free Lumia’s were blocked. This clarified that Black ones were locked to EE, T-Mobile & Orange with the White device being locked to EE only.

Either way, when purchasing the device in Leeds, Mike (sales-person) informed me they have a code to unlock it so I can use my O2 Sim card in it. HURRAH!

So I pay the £459.99 for the Black Lumia 920. He opens it up, pops in my O2 sim, gets to the code entry part, and then is confused as to why the unlock code isn’t working. Shock horror.

He calls up the Phones4U tech support and this is where the story actually gets slightly unbelievable and worrying. Their own tech department tells poor Mike that the black version is a 4G ONLY device so no 3G sim’s will work, and that it’s actually the “white” Lumia 920 that is 3G compatible and that the O2 sim would work.

Now, the simple fact is, that is untrue. The devices are sim locked and the black device IS 3G compatible. Mike of course didn’t believe me and wanted to open up a white one un-necessarily. In order to prove it to him, I asked him to get a T-Mobile 3G sim card and put it in the phone. Low and behold, it works, proving the P4U tech team wrong.

The end result was, I bought a 3G Sim-only T-Mobile contract (£21 a month for unlimited everything) which I expected to do in the first place.

I’m absolutely baffled and actually quite concerned with the process I went through. I mean, at the time I found it quite amusing as I knew all of the above before I went into the store, but think of the thousands of consumers that will be getting this “advice” from them which is not only incorrect, but it’s also self damaging to Phones4U as it will result in phones having to be re-packaged and returned left right and centre.

I don’t blame Mike for any of this. He was a nice guy and none of the retail staff there had ANY information passed down to them, causing the confusion. I think there are some serious issues within the Phones4U business which means a new device can come out with mis-information being spread from the sales staff downwards but also in their actual tech team!!!!!

In summary, if you want a Lumia 920 unlocked, you need to buy from Germany or wait till the new year when other vendors will start selling the truly unlocked device. If you buy it from Phones4U, don’t expect your non EE sim to work. Simple.

Lucky for me the phone itself is absolutely incredible! 😉

Tweet me @thejsug !